Shipping and Returns

1. Introduction

At Kireina Josei LLC ("Company," "we," "our," or "us"), we strive to provide timely and efficient delivery for all purchases made on www.purpose2flourish.com ("Website"). This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products.

2. Shipping Destinations

We currently ship to locations within the United States. For international shipping inquiries, please contact us at admin@purpose2flourish.com to check availability.

3. Shipping Methods and Costs

Shipping options and costs are calculated at checkout based on your location, selected shipping method, and order weight. We offer the following shipping options:

Standard Shipping: Delivery within 5-7 business days.
Expedited Shipping: Delivery within 2-3 business days.
Overnight Shipping: Delivery by the next business day if the order is placed before 12:00 PM EST.

Please note that delivery times are estimates and do not account for weekends, holidays, or unforeseen delays.

4. Processing Times

Orders are typically processed within 1-3 business days from the time the order is placed. Processing times may be extended during peak seasons or promotions. You will receive a confirmation email once your order has been shipped.

5. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. You can also log into your account on our Website to view your order status.

6. Shipping Restrictions

Certain products may be subject to shipping restrictions based on local regulations or carrier limitations. We will notify you if we are unable to ship specific items to your location.

7. Lost or Delayed Shipments

If your order is delayed or lost, please contact our customer support team at admin@purpose2flourish.com. We will work with the carrier to locate your package or arrange for a replacement or refund if necessary.

8. Damaged Packages

If your package arrives damaged, retain the packaging and contact us immediately at admin@purpose2flourish.com with photos of the damage. We will work with you to resolve the issue, which may include a replacement or refund.

9. Incorrect Shipping Information

Ensure that all shipping information is accurate at the time of purchase. The Company is not responsible for delays or non-delivery due to incorrect or incomplete shipping addresses. Additional charges may apply for reshipping orders returned to us due to an incorrect address.

Return and Refund Policy

1. Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, undamaged, and in its original packaging.
The return request must be initiated within 7 days of the delivery date.
Certain items, such as digital downloads, gift cards, and final sale products, are non-refundable and non-returnable.

2. Return Process

To initiate a return, follow these steps:

Contact our customer support team at admin@purpose2flourish.com with your order number and reason for the return—type ‘RETURN REQUEST’ in the Subject Line.
Upon approval, you will receive instructions on how to return the item.
Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refund Policy

Refunds will be processed under the following conditions:

Refunds will only be issued for eligible returned items received in original condition.
Refunds will be credited to the original payment method within 7-10 business days after the return is processed.
Shipping charges are non-refundable unless the return is due to an error or defect.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. Provide photos of the damage or defect along with your order details. We will replace the item at no additional cost or issue a full refund, including shipping charges.

5. Non-Refundable Items

The following items are non-refundable:

Digital downloads and other electronic content.
Gift cards.
Items marked as "final sale."

6. Cancellations

Orders can be canceled if the request is made before the item has been shipped. If the item has already been shipped, you must follow the return process outlined above.

7. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

Kireina Josei LLC
9393 N. 90th St., Suite #102-568
Scottsdale, AZ 85258
Email: admin@purpose2flourish.com